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Our phone lines will close at 5pm this evening

13. November 2009

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We’re very sorry to say we will be closing our telephone lines an hour early at 5pm this evening for a spot of staff training and team building. This final hour of our working week is traditionally quite quiet so hopefully this shouldn’t affect many people, but please try and get any requests in as [...]

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Using SMS to improve your customer service experience

24. July 2009

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Following on from my essay earlier in the week on creating a positive customer service experience, I have just received this text message: Just to let you know, the transfer of your Elec supply to us is progressing. Thank you for choosing British Gas.

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Handy Firefox tips

21. April 2009

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Mozilla’s Firefox browser is pretty much the office favourite. Some prefer Chrome, Safari or Opera, and sometimes we even catch a glimpse of IE, but Firefox reigns supreme. I’ve just found a handy tips and tricks page to make even better use of what is already a pretty nifty browser. I was just going to [...]

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How’s your industry doing?

10. February 2009

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Have you ever wondered how your email campaign results compare to other Sign-Up.to users? If you choose your industry sector (the selection box is on your home dashboard page, as soon as you log in), you can see your average statistics, and how they compare to other users also in your sector. I’ve chosen our [...]

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Snow Joke!

2. February 2009

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Sorry, that was awful. As you may know, our office is in Woking, Surrey. I’ve been dull enough to live here for nearly 30 years, and I’ve never seen anything like this. I can’t show you a picture of the office because I’ve not got the arctic explorer apparatus required to get there. This is [...]

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UK Email Law

9. January 2009

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If you’ve checked the news in any way today you’ll probably have heard about the change to the law that will, from the 15th March, oblige all Internet Service Providers (ISPs) to keep a log of all emails exchanged through their system. ISPs won’t be obliged to keep the contents of those emails, just who [...]

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The effort to end rip-off booking fees gathers pace

15. May 2007

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eTickets.to started from a desire to provide an alternative for promoters who don’t want to charge their customers the high booking fees usually levied by ticket agents – it seems that others are finally seeing things from our perspective as well! http://news.bbc.co.uk/1/hi/entertainment/6657179.stm 

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We may have been quiet – but we’ve been hard at work!

25. April 2007

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We’ve been a little quiet on the blog lately, but we’ve been hard at work adding new features for you.  So far we have made the following new features live: Manual ticket issuing - if you take phone orders or want to issue free tickets to anyone, you can now use the ‘Manual Ticket’ option [...]

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Email Marketing Legislation

14. September 2006

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We’re often asked what the rules are relating to email marketing, what defines spam and what companies can and can’t do. Our definition is simple – spam is any message someone hasn’t requested to receive. In order to contact someone you need to have their permission to do so, and most importantly, this permission isn’t [...]

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Where does the .to come from?

21. August 2006

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We get asked at least once a day about our domain name – which is part of the point of it! For the curious, .to is the domain suffix of The Kingdom of Tonga, but no, we’re not based in the South Pacific, we’re based in Fulham, London. We just thought it was a catchy [...]

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